Return and Refund Policy

Return & Refund Policy

Last Updated: 21st November 2025

At HomsKart, we aim to provide a smooth and satisfying shopping experience. If you face any issues with your order, our Return & Refund Policy ensures a simple and transparent process.

Return Eligibility

A product may be returned within 7 days of delivery if:

  • The item is physically damaged
  • You received the wrong product
  • The product is defective or not functioning
  • The product differs from its description

To qualify, the product must be unused and returned with:

  • Original packaging
  • Tags, accessories, and manuals
  • Invoice or order details

Non-Returnable Items

Some items cannot be returned due to hygiene, safety, or value reasons:

  • Used or damaged products
  • Personal care appliances
  • Installed or tampered appliances
  • Products without original packaging
  • Items damaged due to customer handling

Return Process

  1. Email a return request to support@example.com within 7 days.
  2. Attach your order ID and clear images/videos showing the issue.
  3. Our team will verify the request within 24–48 hours.
  4. If approved, we will arrange for pickup from your location.
  5. The returned item will undergo a quality check.

Refund Policy

Refunds are processed after inspection. Once approved:

  • Prepaid orders are refunded to the original payment method
  • COD orders are refunded via bank transfer or HomsKart wallet
  • Refund processing time: 5–7 working days

Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

If the product is available in stock, we offer a replacement instead of a refund. Replacements are processed after verifying the return.

Cancellations

Orders can be canceled before they are shipped. Once dispatched, cancellation is not possible, but customers may request a return after delivery (depending on eligibility).